A survey conducted by CivilisedBank has indicated that SMEs are unhappy with their bank relationships, with almost half (46%) not having, or not being able to contact their relationship manager.
Less than 20% of SMEs with revenue over £1m were extremely happy with their support, dropping to 15% for SMEs with revenue less than £500k.
Liquidity Club know the value of relationships and put focus on the customer journey and aftercare. We only work with funders who understand client experience, and maintain a reasonable number of clients per RM. In addition, our team provides an additional point of contact should clients be unhappy with their experience.
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Liquidity Club, 9th Floor, Cornerblock, 2 Cornwall Street, Birmingham, B3 2DX.
Part of the Finance 4 Business Group
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