SMEs unhappy with bank relationships

A survey conducted by CivilisedBank has indicated that SMEs are unhappy with their bank relationships, with almost half (46%) not having, or not being able to contact their relationship manager. 

Less than 20% of SMEs with revenue over £1m were extremely happy with their support, dropping to 15% for SMEs with revenue less than £500k.

Liquidity Club know the value of relationships and put focus on the customer journey and aftercare. We only work with funders who understand client experience, and maintain a reasonable number of clients per RM. In addition, our team provides an additional point of contact should clients be unhappy with their experience.

​http://specialistbanking.co.uk/smes-missing-long-term-relationships-banks/